SHIPPING

Orders placed before 4pm will be dispatched the same day.

Delivery within the UK is your choice of the following:

  • Royal Mail 2nd Class costing £1 or FREE on orders over £10

  • Royal Mail 1st Class costing £2 or FREE on orders over £60

  • Local same day hand delivery to HP5, HP6, HP7 costing £2

 

Worldwide delivery is by request only. Please email info@attheheart.co.uk stating your desired order and full address.

PACKAGING

We are committed to keeping our environmental footprint to a minimum. Therefore, all packaging used is recycled, recyclable, biodegradable and/or compostable.

The padded envelopes we use are biodegradable and the tissue paper we wrap your orders in is recyclable. Our logo stickers are compostable and our business cards are made from 100% recycled card. 

Each jewellery item is sent with its own fabric pouch which can be reused to store your purchase. This will keep your jewellery looking its best for longer.

RETURNS & EXCHANGES

We hope you love your order but if it’s not quite right please email us within 14 days of receipt on info@attheheart.co.uk and a member of the team will be in touch to help process your return or exchange.

We aim to refund/exchange all goods within 5 working days of us receiving them.

We will email you confirming that we have issued the refund. Please note, your bank may take a few additional days to clear the funds once they have been sent from our end.

Goods must be returned unused and in their original packaging. We are unable to refund shipping costs.